April 26, 2010 Alen's Articles My Article on Organizational Gaps in CRM (translated to English), Banka magazine, March 2003
January 31, 2010 Alen's Articles My Article on CRM customization (translated to English), Banka magazine, September 2002
January 11, 2010 Alen's Articles My article on IVR systems – PART 2 (translated to English), Banka magazine, May 2002
January 2, 2010 Alen's Articles My article on IVR systems – PART 1 (translated to English), Banka magazine, May 2002
December 20, 2009 Alen's Articles My article on call centers translated to English, Banka magazine, February 2002
