January 11, 2010 Alen's Articles My article on IVR systems – PART 2 (translated to English), Banka magazine, May 2002
January 2, 2010 Alen's Articles My article on IVR systems – PART 1 (translated to English), Banka magazine, May 2002
December 20, 2009 Alen's Articles My article on call centers translated to English, Banka magazine, February 2002
