January 31, 2010 Alen's Articles My Article on CRM customization (translated to English), Banka magazine, September 2002
January 11, 2010 Alen's Articles My article on IVR systems – PART 2 (translated to English), Banka magazine, May 2002
January 2, 2010 Alen's Articles My article on IVR systems – PART 1 (translated to English), Banka magazine, May 2002